Tag: usability

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The thing that takes me longest to set up on a new phone is the notification settings. It’s configured in each app individually, and it seems like everyone wants to get your attention.

Too many notifications end up one of two ways: tuned out so you don’t notice the important ones, or so much of a distraction that you can’t focus on anything. There are studies showing how long it takes to get your train of thought back after interruptions.

I pare audio alerts down to calls, text messages, and work-related IMs. Then I set custom alert tones for each and for specific phone numbers, so I know instantly which it is. (Assuming of course I remembered to turn on the sound, and it’s not drowned out by ambient noise.) Unfortunately every new phone or OS comes with a different set of alert tones, so it’s a pain to either transfer over the old tones or get used to the new ones.

I have silent email alerts. Social media, but only some sites and only replies or mentions that I might be expected to react to. (Not Facebook, though.) Sure, I want to know if someone’s commented on one of my photos or posts, but I don’t need it to break my concentration. I don’t need an alert for every new post on some site, or every new follower, or some auto-generated roundup.

And it takes me forever to find all those settings, turn off everything else, and change the audio for what’s left. Sometimes it’s several days before something pipes up the first time. I suspect I’m not done yet.

As much as we make all these things interactive, they’re still asynchronous. Except for calls and active chat conversations, I’m better off checking in on email or Twitter or Facebook on my own schedule, not when I’m in the middle of something else.

I can distract myself just fine. I don’t need my phone to do it for me.

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Fifth generation iPodAs I moved our iTunes library last week, I worried that the new system might not be able to sync with the old iPod, but relaxed when I saw that Apple still sold the click-wheel iPod Classic. They discontinued it a few days later, but fortunately we were able to sync the old devices.

Why do I prefer the older iPods with physical buttons and tiny screens?

Because I listen to music in the car, and a touch screen is a terrible interface for quick actions while driving.

While touch screens are better for menus, searches, finding albums, playlists, artists, and just about anything else, they’re actually dangerous for driving. A physical control of some sort is best for any action you might have to take while behind the wheel of a moving car.

Pause/Play, Skip and Volume. Those are the key things you want to be able to do with music without thinking too much about where you’re reaching, or taking your eyes off the road. (Especially if you have a mix of quiet and loud songs.) Volume’s on the dashboard, but it’s so much easier — and safer — to hit an actual button for pause/play or skip than to jab at the touch screen until you get it right.

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Usability researchers like Jakob Nielsen have long contended that people read differently online than on paper: they tend to skim, follow links, and jump off quickly if they don’t find what they want. (Rather than being judgmental, Nielsen simply advises that you tailor your online writing to this.)

Now the Washington Post reports that people are observing a spillover effect, with online skimming habits interfering with concentration when it comes to more in-depth reading…even when reading print.

Sadly, the article mostly distinguishes between two modes of reading:

  • Online skimming of casual articles and social media on screens.
  • Serious reading of novels and in-depth content in print.

There’s nothing to distinguish, for instance, reading on a dedicated e-reader (without the siren call of Facebook or hyperlinks) from reading on your laptop. Nor is there anything to distinguish casually reading on your phone’s tiny screen from reading at your computer, or sitting on the couch and reading on a book-sized tablet.

A tablet and a breaking paperback.

Personally, I’ve found display size to be the biggest factor in maintaining attention. I get tired of reading on my phone, and I tend to skim on a desktop or laptop, but a handheld tablet (I have a Nexus 7, which is close to the size of a paperback book) works out about right. I’d much rather read a long article on that tablet than on a computer, even with the browser window sized for optimal column width.

So yeah, it’s much easier to concentrate on something long in a book than on a desktop or cell phone…but an ebook reader or a tablet is a lot closer.

There are still tradeoffs: My Les Misérables re-read changed drastically when I switched from a paperback to my tablet…not because I couldn’t concentrate on long passages, but because my method of notetaking changed. My reading actually sped up, but my commentary slowed down. (It did ultimately take me longer than I expected to finish the book, but only because I had so many other books I wanted to read, and ended up taking breaks and reading them instead.)

The main problem I do have with a tablet isn’t continuing to read, but starting to read. Even without a wifi signal, it’s tempting to catch up on email, or saved articles in Pocket, and before I know it, I’m done with lunch and I haven’t even opened the book I’d planned on reading.

(Via Phi Beta Kappa)

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Randy Cassingham of This Is True has been driving a weekly Twitter event he calls Pet Peeve Wednesday, with the hashtag #PPW*. Some items I’ve posted about things that Just Bug Me(tm). I guess I shouldn’t be too surprised that they fall into two categories, tech and language.

Tech Annoyances

  • Mobile websites that change the URL so you can’t reshare the page on Twitter without sending desktop users to the mobile site. Or worse: the ones that redirect you from a full article to the front of their mobile site, so you have to hunt around for the article that someone was trying to share with you.
  • New password forms should always spell out the password policy before the user tries to pick something it doesn’t like.
  • If you have to cite a bogus law to claim that your email is not spam (or worse, that recipients can’t callit spam), it’s spam.

Language Annoyances

  • “Weary” means you’re tired of something, not concerned about it. You’re thinking of “wary” or maybe “leery.”
  • If you’re going to reference “Wherefore art thou Romeo?”, remember: she’s asking why, not where. (Think of it this way: The answer to “wherefore?” is “therefore,” and you know what “therefore” means.) It’s a lead-in to the “What’s in a name?” speech.
  • What do people think an “intensive purpose” is, anyway? The real phrase, “for all intents and purposes,” at least makes sense.
  • The word is “foolproof,” as in even a fool can’t mess it up, not “full proof.” (As opposed to what, half-proof?)

*There’s a hashtag collision with both “Pet Peeve Wednesday” and “Prove People Wrong” using the same tag.

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Wow: A researcher studying the way people use computers found that most people don’t know how to search for a word on the current page!

Crazy: 90 Percent of People Don’t Know How to Use CTRL+F

Google’s resident search anthropologist, Dan Russell, dropped this incredible statistic on us. And no, he couldn’t believe it either.

To someone used to using computers, it seems so basic, but I guess if no one shows you it’s there, it’s the kind of thing that’s not easy to discover on your own. (via Slashdot)

The article doesn’t actually say which side of the 90/10 split people using toolbar buttons or menu items to search fall on, but it does mention people paging through an entire document to look for something by eye.

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If you’ve been following the Firefox 4 betas, you’ve probably noticed that they’re dumping the status bar. OK, a lot of people didn’t use it, but here’s the thing:

When you hover over a link, the status bar tells you where it will take you.

This is important (especially for security) — important enough that they’ve moved the functionality elsewhere…but in a broken manner. They’ve put it into the location bar — you know, the field where you type in a URL, or look to see where you are.

The problem is that there isn’t room in the location bar to show the full URL of a hovered link except for very short links. The status bar has the entire width of the browser. The location bar has to share that space with the navigation buttons, the search box, the feedback button (during the beta), any custom toolbar buttons, the site name on secure websites, etc.

Just about every link I hover over ends up with critical information cut off in the “…” between the start of the hostname and the parameters at the end. That’s almost useless. (Almost, because at least the hostname is visibla, but it would help to see the page name as well.)

Displaying the target URL in some way is core functionality for a web browser, and you shouldn’t remove or break core functionality. In some ways this is worse than the proposal a few years ago to remove “View Source,” because that at least isn’t core functionality for a browser (though it is core functionality for the web, because it encourages people to explore and tinker and learn how to make their own websites — which is exactly why that was put back in). It’s crazy that I need to install an add-on to get back something as basic as a working preview for links.

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